Senior Project Manager

Location: Chicago, IL

Type: Full Time

Min. Experience: Experienced

For 20 years, Gorilla has been devising, creating, and implementing end-to-end ecommerce solutions. We’re a client-driven culture, looking for resourceful, motivated, and talented individuals to help us exceed our client’s expectations at every turn. We offer a challenging and rewarding environment where you’ll have the opportunity to work with a stellar lineup of B2B and consumer brands, collaborate with some of the brightest people in the industry, and share in our mutual success. This includes a benefits package that’s so competitive it just may challenge you to a race.

Gorilla is seeking a dynamic Interactive Project Manager to join our growing team in Chicago. The Project Manager plays a pivotal role in driving our client’s success and ultimately our brand’s continued growth. S/he will be responsible for overseeing enterprise-level digital commerce projects from kickoff through launch, coordinating and collaborating with cross-functional teams to create exceptional commerce experiences, while managing timeline and budget. The ideal candidate will possess strong organizational and problem-solving skills, and a passion for applying their expertise to help companies take the next step in their digital transformation.      

What you’ll be doing:

  • Overall accountability for project profitability and timeline
  • Proactively manages client communications and expectations to ensure client satisfaction in partnership with internal teams
  • Defines and scopes client requirements and deliverables
  • Creates and maintains detailed project plans
  • Collaborates with internal teams and client stakeholders to creatively solve problems and brainstorm solutions
  • Coordinates tasks, assigns appropriate resources, and ensures proper task completion
  • Identifies risks, threats, or opportunities that could impact the success of the project, notifying the team and escalating issues when appropriate
  • Identifies deviations between project scope and desired deliverables, initiating change requests as needed
  • Controls quality by reviewing deliverables prior to client presentation; enhances internal and external deliverables/documents as needed; suggests process improvements as appropriate
  • Establishes a deep understanding of the client's business, processes, and procedures and applies that knowledge to affect the project's success
  • Ensures the use of best practices and applies lessons learned from previous projects; shares findings with other project management team members

You should bring to the table:

  • 4+ years of relevant (technical and creative) project management experience, preferably within a consulting firm or digital agency
  • Experience managing complex projects, with budgets and timelines in excess of $300k and 3 months
  • Experience in a client-facing role as the main point of contact
  • Experience coordinating, encouraging and motivating internal teams
  • Experience in, and a high comfort level with, a fast-paced, deadline-driven culture
  • An understanding of industry trends, development principles, and project methodologies
  • Bachelor's Degree or equivalent work experience

Bonus points:

  • Ecommerce industry knowledge - Particularly Magento or hybris
  • Understanding of Workamajig
  • Technical background and business software proficiency
  • A sense of humor and exceptional trivia skills are a plus
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